Returns & Refunds Policy

At Coastline Apparel, we want every customer to have a smooth and satisfactory shopping experience. Please review our Returns & Refunds Policy before placing an order.

1. Returns & Exchanges

We do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or personal preference, except where required by applicable law.

We encourage customers to review product descriptions, sizing information, and order details carefully before completing their purchase.

2. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within *30 days of delivery, where possible*.

This reporting period is intended to help us resolve issues promptly and does not limit or override any statutory consumer rights under applicable UAE law.

Kindly provide your order number, a description of the issue, and clear photographs of the product, where available.

Our team will review your request and provide the appropriate remedy in accordance with applicable UAE consumer protection laws. Depending on the circumstances, this may include repair, replacement, refund, or any other remedy required by law.

3. Refunds

Once an eligible refund is approved, it will be processed to your original payment method wherever possible, subject to applicable law.

Processing times may vary depending on your payment provider and any applicable legal requirements.

4. Order Cancellations

Cancellation requests may be made *before production begins, where possible*.

Once production has started, cancellation may no longer be possible, except where cancellation rights are provided under applicable law.

Please contact our customer support team as soon as possible if you wish to cancel an order.

5. Contact Us

For any questions or concerns regarding your order, please contact our customer support team at **support.coastline@gmail.com**.

We appreciate your understanding and thank you for shopping with Coastline Apparel.

6. Statutory Consumer Rights

*Nothing in this policy affects, restricts, or limits your statutory consumer rights under applicable UAE consumer protection laws.*

Where applicable law provides additional rights regarding returns, refunds, repairs, replacements, or cancellations, those rights will take precedence over this policy.